Refund policy

Last updated: August 14, 2026

At Lumière & Co Jewelry, every piece is crafted with care and inspected before shipment. We want you to love your purchase — if something goes wrong, we're here to help.

Eligibility for Returns

We accept returns only for items that are defective or damaged during transit. To be eligible, you must:

Contact us within 30 days of delivery (see EU exception below)
Provide photo evidence of the defect or damage
Return the item in its original packaging

Items that are not defective or damaged are not eligible for return or refund.

EU Customers — Right of Withdrawal

In accordance with EU consumer protection law, customers in the European Union have the right to withdraw from any order within 14 days of receiving the last item, for any reason, without justification.

To exercise this right:

If you checked out with an email address, you can start your return or cancellation request directly through your account: https://shopify.com/102296387716/account
If you checked out with a phone number only, please use the link in your SMS order confirmation to start your request.

After notifying us of your withdrawal, you have 14 days to return the item.

We will refund the full order amount, including standard outbound shipping costs, within 14 days of receiving the returned item or proof of return shipment — whichever comes first. Refunds are issued to the original payment method. Upgraded shipping costs (express, premium) are not refundable.

Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

Return Process

Email us at support@lumierecojewelry.shop with your order number and photos of the issue
Our team will review and respond within 2 business days
If approved, you will receive return instructions
Ship the item back — return shipping costs are the responsibility of the customer
Once received and inspected, your refund will be processed within 5–7 business days